SHIPMENT UPGRADE NOTICE:
We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: In the case of free shipping, we managed to shorten the shipping time, especially for US customers!
Urgalaxy partners with major international shipping companies such as DHL, UPS, ePacket, AESS and EMS to offer.
* Please note:
Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 2-5 business days.
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number.
You can choose your preferred shipping method on the Order Information page during the checkout process.
Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly submit a ticket for help.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.
It may take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
About COVID-19
Due to the impact of the COVID-19 influenza virus, some countries/regions will have a slight delay in the delivery of logistics to the local post.